FAQ

How are your products made?

All designs are original pieces of artwork created by Jose Soto, the sole owner and creator of Anibyss. We work with a print-on-demand company to print and fulfill most of our items. Depending on what facility you are closest to will determine where it prints and ships from. 

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at support@anibyss.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@anibyss.com! You can also refer to our return policy for more information, which can be found here. 

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@anibyss.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!